CenturyLink has a crazy phone bot, too. It claims to accept input as voice or touch-tone but half the time it just errored out when I hit a button and asked me the same question again.
But now I have a tech scheduled for tomorrow morning, and will get to stop passing all the internet through my increasingly-slower phone hotspot. Yay!
@anthracite oh lord CenturyLink is bad
@anthracite I'm not judging *you*, I'm judging CenturyLink
@anthracite like none of what you said about them was even slightly surprising based on my experience, they're down there with Greyhound in terms of Shitty Customer Experience